Refund Policy

Pop Up Girls takes pride in offering high-quality, thoughtfully designed products. At this time, we sell printed children’s books only. Due to the nature of printed materials, all book sales are considered final. We do not accept returns or offer refunds unless the product is received in a damaged or defective condition.

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If your book arrives damaged, please contact us within 7 days of receiving your order at popupgirls25@gmail.com. Be sure to include your order number and a photo of the damaged item. Once verified, we will issue a replacement at no additional cost.

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As we introduce additional products like dolls and travel suitcases in the near future, our return and refund policy will be updated to reflect those items. We are committed to ensuring customer satisfaction and will do our best to resolve any concerns related to your purchase.